GoldMine® CustomerIQ™ for Manufacturing
Introducing GoldMine CustomerIQ for Manufacturing, a whole-product solution designed specifically for manufacturers who want to take their customers—and their business—to the next level of information and relationship management. GoldMine CustomerIQ for Manufacturing delivers a solution that allows for collaboration between multiple parts of your organization, helping you reduce duplication of effort and miscommunication. Plus, it integrates with your existing Enterprise Requirements Planning systems to ensure seamless customer information from prospect to quote to order.

GoldMine CustomerIQ for Manufacturing gives you all the tools you need to consistently and completely manage customer information. It helps you align that information with relevant sales and marketing efforts and coordinate complete customer life cycle tasks among internal users. With superior technology and proven functionality, you can reach across systems and networks to access and consolidate the critical customer information your organization needs most. And, GoldMine CustomerIQ for Manufacturing takes advantage of Microsoft® .NET and XML-based Web services technology to provide unprecedented integration with your existing information and applications.

GoldMine CustomerIQ for Manufacturing includes:

ERP Integration: Capture quotes and orders and integrate them with detailed customer information and history.

Marketing Automation: Improve communication with your most valuable prospects using customized, controlled messages. Then proactively track campaign effectiveness and respond to opportunities.

Support/Incident Tracking: Manage warranty claims and product defects while you manage your customer base, improving customer service and loyalty.

Sales Pipeline and Forecasting: Actively manage your sales opportunities using advanced analytical tools that present a quick snapshot of your sales pipeline. Analyze your costs, profits and potential.

Territory Management: Coordinate sales efforts throughout your organization, improving your ability to identify opportunities.

Remote Access: Increase your field productivity by providing remote access to a single tool for customer and prospect management. Streamline communication between the field and your internal sales representatives.

XML-Based Currency Conversion: Use .NET technology to retrieve instant currency information via the Internet.

GoldMine CustomerIQ for Manufacturing is the affordable, next-generation CRM solution that helps you manage every facet of your prospect and customer relationships. Finally, you have access to a powerful information and relationship management solution that’s easy to deploy, easy to use—and built specifically for your business.

See how GoldMine CustomerIQ works in a real-world situation by reviewing a Manufacturing Case Study (.pdf)